quality analyst - flemish speaker (m/f/x)  

• Empresa Randstad - Ver mais ofertas
• Localizaçãolisbon or porto, lisboa
• Tipo de cargoPermanente

As a Quality Analyst, you will be responsible for ensuring that all interactions are up to company standards and that agents are providing the best possible customer experience. […]
Conduct thorough reviews of calls, emails, and chat interactions to ensure adherence to company standards and identify areas for improvement.
Provide structured, actionable feedback and recommend targeted training to enhance agent performance and foster continuous development.
Ensure strict adherence to internal policies and regulatory requirements, including GDPR, to protect customer data and maintain compliance.
Track...

9 dias atrás De: randstad.pt