Respond to customer requests via phone, email, chat, social media, and messaging platforms
Provide pre-sales support, general inquiries, and technical assistance
Maintain a consistent and professional brand voice in all interactions
Escalate complex issues to higher support tiers when necessary […]
Manage your personal ticket queue and follow guidance from leadership
Work flexible hours, including evenings, weekends, and holidays […]
Fluency in Dutch and English, both spoken and written
Previous experience in a call center environment (preferred) […]
Rotational schedules: Monday to Friday between...