Processing and fulfilment of service desk requests and incidents, ensuring that:Customers are always kept up to date. […]
Carry out routine monitoring activities for redundant and unused accounts, amongst other reporting activities; […]
Responsible for documenting policies and procedures specific to the scope of responsibilities, ensuring document compliance with Quality Standards; […]
Continuously evaluate and optimize R&A structure within IFS solutions to increase efficiency and effectiveness; […]
Good knowledge of identity access management systems, including Active Directory, and proven experience...