respond to customer requests via phone, email, chat, social media, and messaging channels;
provide pre-sales, general inquiries, and technical support;
maintain a consistent brand voice in both private and public interactions;
escalate issues to higher support tiers as needed; […]
manage an individual ticket queue and follow management direction; […]
proficient in Italian and English, both oral and written; […]
high school diploma or equivalent; higher education degree (a plus); […]
Monday to Friday – 08:00AM to 08:00 PM (Rotational) […]
Randstad's mission is to become the most equitable and specialised...