Set clear performance goals, provide constructive feedback, and conduct regular performance evaluations to foster individual and team development.
Enforce community guidelines and platform policies with accuracy and consistency, handling escalated content moderation cases and analyzing trends to identify areas for improvement.
Ensure the team provides high-quality customer support across all channels, managing support workflows, resolving complex customer issues, and implementing strategies to optimize service delivery. […]
Identify areas for process improvement, implement efficient workflows,...