We are recruiting a customer service agent fluent in English and French, for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. […]
Respond to customer queries phone and written channels in a timely and accurate way […]
Encoding internal databases with information about consumers' requests
Inform customers about new features, functionalities and campaigns […]
Advanced Spoken and Written Knowledge...