We are looking for a German Quality Analyst + Trainer to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. […]
Translate requirements into training that will groom employees for the next step of their career path […]
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills) […]
Participates in monthly calibrating...