✔ Offer first-class tech support to customers after sales for various domestic appliance brands.
✔ Assist customers via phone and email, acting as the first point of contact.
✔ Diagnose technical issues using 60 available processes and escalate complex cases when necessary.
✔ Improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials). […]
✔ Work with three different software programs during the support process. […]
Work schedule: Monday to Saturday, 08:00 AM – 06:00 PM (Portuguese time) […]
Randstad's mission is to become the most equitable...