We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. […]
· Manage customer/account queries to ensure sales ledger balances are clean on customer account; […]
· Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts; […]
· Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving; […]
· Review and propose updates, through company, to the Standard Routines due to legal or process changes. […]
Os candidatos...