in this role you will be guiding, coaching and monitoring a team of German customer support agents to perform the best way possible and provide the best service to the platform; […]
enforce community guidelines, handle escalations, and analyze trends; […]
identify areas for improvement and implement more efficient workflows; […]
maintain excellent communication within the team and with management; […]
fluent in German (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios); […]
previous experience in a call center environment. Applications without this experience...